Vérifier l'état de la commande  – View your tracking information

Free shipping on orders over $5,000

New Shipping Process and Tracking Notice

We pride ourselves on processing your order quickly, with most orders shipped within 24 hours. During periods of high demand, processing time may be up to 72 hours. We use a reliable e-cigarette mail shipping network to ensure your package arrives on time.

During checkout, we will inform you of the shipping method and estimated delivery time, which may vary depending on your location and local service providers.

*Please note that all shipping times are estimates and do not include weekends or holidays. 

To optimize savings and save on shipping costs, consider buying in bulk.

Articles importants concernant les mises à jour du service d'expédition :

• Why is my shipment delayed or stuck in processing?
• J'ai besoin de savoir quand ma commande sera livrée

New service scope

If we are unable to deliver to your destination, a notification will be displayed during checkout. Please be sure to check our postcode lookup and sign up for notifications. Also, please contact us later as we are expanding our service area every week.

According to federal jurisdictions and laws, all e-cigarette mail-order orders, packages containing e-cigarette related products require adult signature confirmation (over 21 years old) when delivered. When receiving such packages, the recipient must show the delivery person a valid, government-issued photo ID to confirm age.

Shipping and Handling Timeline

All orders may take 24-72 business hours to process before shipment. Shipping options and estimated delivery times will be provided at checkout, depending on your location.

NOTE: During peak holiday seasons or sales periods, processing may take up to 5 business days. Our team works hard every day to ensure customers receive their packages as quickly as possible, so we appreciate your patience.

You can find more information  ici .

Delayed delivery

Please see our Help Center articles for more information:

Why is my shipment delayed or on hold in processing?

Lost or undelivered packages:

sohappyvape is committed to maintaining and resolving such issues, any erroneous shipping issues must be reported within 48 hours of the last tracking update.

Please note that user-entered errors and incomplete address submissions will result in delays, returns, and other issues that affect the successful shipment of your order. sohappyvape is not responsible for any fees incurred by user-entered errors and incorrect address submissions.

Any additional questions or concerns? Contact us.